It is an approach born of our concern that the hotel HSIA industry risks being tarnished by a hard sell approach which suggest that:

• revenue share schemes are the only way to go
• control of the service offering should lie with the HSIA provider
• the business model has to be fixed and ignorant of customer needs.

These claims are unfounded.

So how does the way we operate fundamentally differ from our competition?

In a nutshell, rather than maintaining an approach which compromises a key customer benefit, RIEO is committed to seeing 100% of the service opportunity created by internet access embraced by our hotel clients.

All of the equipment, software, training and support we provide is delivered either on a CAPEX or leasing arrangement and maintained on an annual support agreement.

This provides a tremendous benefit to the hotel and its management team.

The approach of our competitors can stifle a hotel’s enthusiasm to maximise its internet offering and subsequent income, RIEO’s approach encourages a proactive attitude which becomes embedded in the hotel’s strategic planning and revenue growth targets.

It’s a philosophy which allows our customers to focus on doing what they do best: unfettered management of their guest internet access with unobtrusive but constant and proactive support from RIEO.

RIEO’s vision for the guest experience

We are convinced that guests will be drawn to hotels which provide straightforward and unlimited access to both wired and wireless internet connectivity that allows guests to have complete control over their internet experience.

In fact, we see guests having the ability to browse the internet anywhere and at anytime, securely and on a robust, stable and well-supported, platform.

In other words, the hotel will be able to give its customers true personal mobility, enabling individual contact facilities regardless of time and place.

It’s a benefit guests will remember and repay through their loyalty and repeat business.

We also envision a different kind of dialogue between hotel and guest; a dialogue which is integrated into internet technology and less reliant on staff contact.

From reservations and bookings to room service and early morning calls, from provision of up to date hotel information to checking out, property operation tools can become incredibly streamlined and cost-efficient over a RIEO supported IP network.

RIEO can help hotels to realise this incredible vision over a single managed network infrastructure that is without parallel or compromise.