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 RIEO proved to be the best solution for us in every respect... we've had so few problems.. it has proved to be a service we really could fit and forget.
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| Michael Schafer |
General Manager, Wyndham,
London |
| RIEO News |
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| New recruits at RIEO Communication |
RIEO Communications, the leading provider of High Speed Internet Access to the hospitality sector, has recently appointed an HR/Finance Manager and two new Software Engineers, as the business continues to grow...
read more... |
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| RIEO Communications to attend BAHA Conference and Exhibition 2009 |
High-speed Internet access (HSIA) solution providers, RIEO Communications Ltd, will be attending the BAHA annual conference and exhibition at the Sofitel Hotel at Heathrow T5 on Thursday November 19th.
read more... |
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| Articles in the Press |
Discussing WiFi-no free lunch
By Mark Teasdale, Managing Director, RIEO Communications |
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| Free Internet-is it really the way to go? Mark Teasdale, Managing Director of RIEO Communications shares his thoughts.
Hotels offering free internet access are unlikely to be willing to absorb the increasing and on-going costs associated with the provision of a high quality, high speed internet solution. Guests now expect more than basic internet access. They require a reilable, robust, high bandwidth service, so the question to ask is, should this premium service really be free of charge?
read full article here |
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Meeting Expectations
With Mark Teasdale, Managing Director, RIEO Communications |
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| As once cutting-edge technology disseminates to the masses and ups our expectations, the pressures really on for conference facilities to deliver the goods to corporate clients. We all know the horrors of unreliable technology; the squealing radio mike, the frozen slide show and the failing connections between a thousand bits of kit-each critical to a smooth-running seminar.
But solve these little glitches and you may still be a step behind satisfying this important client. Keeping up with the requirements of this lucrative market requires constant investment and a sharp eye on the needs of guests. "We conducted research which showed that both the eight-hour....."
read full article here |
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The price of freedom
With Mark Teasdale, Managing Director, RIEO Communications |
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| When it comes to providing internet access for guests, hoteliers have always been faced with the dilemma of whether or not to charge for it. Ross Bentley investigates both schools of thought.
Ever since hotels started offering guests internet access more than a decade ago the debate over whether they should charge for this service has raged. Its an argument that wont go away as, on the one hand, operators struggle to manage the cost of maintaining the networks and providing users with adequate bandwidth.....
read full article here |
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Luxury hotel group, the Maybourne goes Wireless
By Mark Teasdale, Managing Director, RIEO Communications |
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| RIEO Communications, specialist providers and leaders in High Speed Internet Access (HSIA), announce the installation of their wireless Management technology within three of the worlds most renowned hotels; Claridges, The Connaught and The Berkeley.
The Berkeley is the latest hotel to benefit from RIEO Communications's comprehensive, end to end product offering with 24/7 support. This prestigious hotel follows in the footsteps of Claridge's and The Connaught who are also owned and managed by The Maybourne Group.
read full article here |
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Are you maximising your WiFi infrastructure in the current economic climate?
By Jim Stewart, Sales & Marketing Director, RIEO Communications |
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| Deploying a safe and reliable WiFi network can secure repeat business and benefit both you and the guest. Good WiFi Internet connectivity creates a good impression - bad or slow connectivity on the other hand can cost you a guest, and subsequently a valuable room charge.
With the increasing demand for secure and reliable Internet connectivity it is vital in the current economic climate to ensure that the service solution provider you use is not going to let you down. Working with a reputable supplier and one that takes pride in their support.....
read full article here |
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100% Service Opportunity
Mark Teasdale, Managing Director, RIEO Communications |
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| RIEO Communication's ethos is centred on empowering the customer to recognise what HSIA can bring to their property. Its comprehensive high speed internet access (HSIA) product has been specifically designed to reward the property/chain with 100% of the service opportunity to facilitate total autonomy over their broadband services. Total billing flexibility allows establishments to set their own charges and tariffs for Internet use.
RIEO provides superior telephone support to hotel staff and hotel guest 24 hours a day. Each call is handled personally by a RIEO support specialist using sophisticated support tools designed specifically to handle all queries...
read full article here |
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Gaining leverage from High Speed Internet Access (HSIA)
By Mark Teasdale, Managing Director, RIEO Communications |
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| For the business user, gaining access to High Speed Internet Access outside the office environment is one of today's most important needs, regardless of where in the world they may be. Historically bars, hotels and restaurants have offered their customers Internet access as a given, predominantly on a paid for - dial up service. When this technology offering was first introduced providers 'revenue shared' with the venue and as a result were not in control of billing but more importantly, could not be flexible with their service provision.
But what of the future? There is now a move towards providing HSIA 'free of charge' to the guest as part of a unique marketing - loyalty strategy.....
read full article here |
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Q&A for Hotel Management Network
Jim Stewart, Sales & Marketing Director, RIEO Communications |
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| Hotel Management Network interviews with Jim Stewart, Sales and Marketing Director from RIEO Communications.
With the increasing popularity of on demand television services and movie downloads, how can hotels ensure guests receive the speed of service they are paying for?
Hotels need to ensure that the company that they are using is able to guarentee specific download speeds to meet their customer requirements. The chosen solution should have the ability to allocate a specific bandwidth to a user...
read full article here |
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Hospitality Conferencing & Hot Desk Environment
Jim Stewart, Sales & Marketing Diretcor, RIEO Communications |
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| Jim Stewart from RIEO Communications talks about how hospitality conferencing and Internet solutions could also be implemented within a hot desk environment.
Armed with just a laptop, the new breed of transient workers are moving away from traditional fixed offices and opting for more flexible solutions in relaxed environments like hotel venues to carry out their business. Subsequently, the hospitality sector aims to offer comprehensive conferencing and Internet solutions to meet guest demands for technology.
read full article here |
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Don't become a Wi-Fi Hypochondriac
By Carlene Naldrett, RIEO Communications |
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| There has been much discussion in the media recently as to public concern of the dangers of Wi-Fi networks. The concern is based on the fact that Wireless technology emits Electro-Magnetic Fields (EMF), and the question is whether this might pose any health dangers to society.
The recent Panorama documentary that focused on the use of Wi-Fi networks in schools discussed the risks of EMF exposure causing childhood cancer. The prospect of a new technology causing cancer in children is harrowing, serious...yet is it real?
read full article here |
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Free Internet connection is it really a worth while marketing tool?
Mark Teasdale, Managing Director of RIEO Communications |
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| With the internet becoming more accessible, is the hospitality industry keeping up to date, ensuring that guests online expectations are met?
Is it now a given that business users need that all-important connection to the World Wide Web 24/7? Whether right or wrong, are business users really concerned about this being a free or paid for service? As long as the connection to the Internet is available does it matter? Admittedly many users are content to be charged for access, but there are those who are part of a new breed who scour the Internet for WiFi hotspots and free connectivity. So does that meant that venues are missing a valuable marketing trick by not offering guest's free internet access?
read full article here |
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Why uncontrolled Internet access is not to be recommended
Mark Teasdale, Managing Director of RIEO Communication highlights the pitfalls of providing uncontrolled Internet access. |
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By allowing total, complete and unfettered access to your network, you relinquish any and all control over who is able to use your system. Nearby residents, passers by, motorists parked outside, taxi drivers, pedestrians; absolutely anyone will be able to access your Wi-Fi network without you having any control whatsoever.
These could be perfectly normal people or members of society who don't want to be traced. In much the same way as you can never stop criminals breaking in to your house, by locking the door you have a level of security and a deterrent. People only enter if you invite them. If you leave your door wide open then you can expect trouble at some point. The same goes for your Wi-Fi.
read full article here |
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