RIEO Communications ethos is centred on empowering the customer to recognise what HSIA can bring to their property. Its comprehensive high speed Internet access (HSIA) product has been specifically designed to reward the property/chain with 100% of the service opportunity to faciliate total autonomy over their broadband services. Total billing flexibility allows establishments to set their own charges and tariffs for Internet use.

RIEO provides superior telephone support to hotel staff and hotel guest 24 hours a day. Each call is handled personally by a RIEO support specialist using sophisticated support tools designed specifically to handle all queries. Hotel networks are constantly monitored and proactive support is provided as part of the service offering.

Fully scalable, this hospitality broadband product encourages small and large hotels to become WiFi hotspots and to take ownership of their broadband service.

As part of its ongoing development into new technologies, RIEO Communications has integrated its Internet services with in-room entertainment services. This integration allows for 'bundled' flexible billing options and gives guests a choice of offerings. The RIEO conference solution again provides the hotel with complete control over its charge rates and the freedom to bill delegates accordingly.

For ease of use, the service includes configurable conference features to enable the hotel to define just one user name and password for multiple users. The hotel can opt to extend this access to hotel rooms for those delegates who are staying overnight, without the need to issue new individual user names and passwords.

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